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RidgeRun Subscription Model: Difference between revisions
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== Support service description == | == Support service description == | ||
*Some of the main features of the subscription model are: | *Some of the main features of the subscription model are: | ||
** Flat monthly rate for 8 hours a day work, 40 hours per week during one month. | ** Flat monthly rate for 8 hours a day work, up to 40 hours per week during one month. | ||
** At any time during normal business hours you can directly interact with the engineers working on your project (8 hours/day, 40h/week). RidgeRun typically uses email or slack for engineer to engineer communication. We prefer written communication as there will be a handful of engineers and technical leads on the distribution list normally in order to assist if needed. Widening the communication means you will get an answer more quickly and by someone most familiar with the part of the system in question. | ** At any time during normal business hours you can directly interact with the engineers working on your project (8 hours/day, 40h/week). RidgeRun typically uses email or slack for engineer to engineer communication. We prefer written communication as there will be a handful of engineers and technical leads on the distribution list normally in order to assist if needed. Widening the communication means you will get an answer more quickly and by someone most familiar with the part of the system in question. | ||
** Weekly 45 minute calls are suggested to provide you the opportunity to update RidgeRun on changes in requirements/tasks/priorities/schedule. During the call RidgeRun will give an update on the progress/challenges for the past week and indicate what progress is expected for the coming week. | ** Weekly 45 minute calls are suggested to provide you the opportunity to update RidgeRun on changes in requirements/tasks/priorities/schedule. During the call RidgeRun will give an update on the progress/challenges for the past week and indicate what progress is expected for the coming week. | ||